Transforming Employee Experiences Via IBM Watson

At Prudential Singapore, I designed an AI-driven knowledge hub to fix a problem that every large enterprise has: employees drowning in scattered information. HR policies sat in one portal, company news in another, and personal data in a third. Employees wasted time chasing answers, while leadership struggled to broadcast updates effectively.

We partnered with IBM Watson to power a natural-language search hub that brought everything together. My role was to make that AI layer usable. I mapped flows where employees could ask a plain-language question (“What’s my leave balance?”) and instantly get a trustworthy answer. I designed the UI for privacy-aware access so sensitive data was protected, and I created navigation models that kept HR, comms, and legal teams aligned.

The impact was tangible: employees went from minutes of digging to seconds to find information. Thousands across APAC used the hub, and it became a backbone for internal comms. This project sharpened my ability to translate advanced tech like IBM Watson into interfaces that feel simple and trustworthy.